On July 5, 2016, for approximately ninety minutes I observed five of your Assistant Service Mangers (ASM) give exceptional service to many customers during a particularly busy time. Each ASM I observed was professional, courteous, and did an exceptional job of carefully listening to each customer they had interaction with. Even though they were under tremendous pressure to keep things moving at a rapid pace, many managed to also have a sense of humor as they “made it happen” which makes everyone’s experience much more pleasant. I know that the ASM job is a very strenuous and thankless job, Balise Toyota should be extremely proud of this team that represents your business in a way that makes you actually want to come back for service. Please give my thanks to Sheila, Rafal, Karl, Jessica, Bill, and Brie the Greeter for providing outstanding service.