1399 Riverdale St, West Springfield, MA, 01089
Current used car listings include Toyota Camry, Toyota Corolla, Toyota Highlander, Toyota Tacoma, Toyota Tundra, Toyota RAV4 and other models from Toyota, Honda, Kia.
balise toyota Reviews
I bought my 2013 Scion Tc from Balise Toyota in October, 2013. I had the best experience I've ever had purchasing a vehicle. They were so professional and were very helpful. I went in for my first scheduled maintenance service in March. Wow! What an exceptional experience. From driving up to the service department bay to leaving after maintenance, I felt catered to my every need. The scheduled service was completed with 1/2 hour and I was on my way! The amenities such as complimentary coffee, flat screen TV with comfortable couches and free Wifi were exceptional! I would highly recommend Balise Toyota for anyone shopping for a new or used vehicle.
The entire team at Balise is a class act. From the moment I stepped foot in the door before buying my truck until now I was treated as a respected and valued customer. I can't say that I have ever been treated, or even expected to be treated, as well as I was at Balise. I continue to be impressed with the post-purchase customer service that I have received. You really do become "one of the family" when you buy from Balise. From the quality of the staff, to the quality of the facilities....I wish I could give more than 5 stars.
In November I purchased my 2013 Toyota Matrix from Balise, and I'm so glad that I did! The team was (and is) outstanding, and really took the fear out of buying a car. I just graduated from college in May 2013, so buying a car without much disposable funds was nerve-racking for me. I got a discount for bringing in my diploma, traded in my car, and got to choose which financing worked best for me. I went into Balise on a Thursday afternoon to take a look at cars, fell in love with the Matrix, and I picked up my BRAND NEW car the following Saturday! Justin Carlson was my salesman, and I felt very comfortable with him when asking "dumb" questions. He was very thorough with the breakdown of everything, and guided me all along the way. Not once did I feel uncomfortable or nervous while buying my car - I only felt excitement! The Balise financing team was also top notch! I forgot where my title was for the car I traded in, but it was no problem for Balise - they ordered me a replacement and even paid the fee! Thanks again for that, Manny! I had the pleasure of bringing my car in for maintenance a couple of weeks ago and their process is, again, amazing. I had hit a pothole the day before bringing my car in and had a bubble on my tire, but I was able to have it replaced right on the spot - for FREE! Well, free for me anyways since I opted for the tire insurance offered upon financing for 5 years and it only costs me a couple extra dollars for my monthly payments. In addition, I have 3 years of maintenance included in my monthly payments, so its nice to relax in their exceptional waiting area with free wifi and televisions, and NOT have to worry about how much I'll be charged at the end! If you want to be treated like royalty and are nervous about buying a car, go to Balise Toyota and you will not be disappointed! I love my new car, and I love being a Balise customer! Thank you Balise Toyota!
I recently purchased my 2014 Scion TC from Balise Toyota and it was a very smooth and effortless purchase. My Sales person Nelson was very helpful and informative. He explained the process and philosophy that Balise Toyota has in place, which I must add is great one. They went above and beyond to make sure that I left a happy customer. After visiting a couple of dealerships I found them to be by far the most pleasant and respectful to work with. I will continue to refer all my family and friends.... they also have a great service department, not to mention their oil changes are super low... Overall, they are a truly exceptional dealership and I hope they continue to do business the way they are with there up front pricing and outstanding customer service.