1399 Riverdale St, West Springfield, MA, 01089
balise toyota Reviews
Worst experience ever. Balise installed satellite radio stopped working. They charged me $ 79 to diagnose the problem and ridiculous amount to repair. Made an apt. and sent my daughter to bring car. She waited 4 4 hours for a 1 hour repair and they were unable to install the receiver. They indicated the one they were sent was defective and they had to order a new one. They did not call for subsequent appointment so I had to chase them down. New receiver finally came in and when setting up appointment I asked them to check to make sure receiver was again not defective and they said they couldn't pre installation. Dropped my car off the second time and surprise surprise the second receiver was also allegedly defective. Satellite radio still not working. Poor communication on their part from the beginning of this whole ordeal and would never bring my car there for service again.
My wife and I were looking for a used car since we had to give our daughter her car to get to work and school. My daughters car died so we needed to find a car with a maximum price budget for my wife. We went to 2 dealers, Balise and a dealer that rhymes with "mia". We met with Tom Wool at Balise and he showed us 2 cars that fit our budget. We took a test drive and Tom did not pressure us to buy either one and told us to call him if we were interested in buying one of the cars. After visiting the "Mia" dealer, we felt rushed, and pressured to buy their car which put us off. They were quite nasty to us when we decided not buy their car. We had put a deposit on that "Mia" car and they did not refund our money until we called the credit card company. We then called Tom who informed us the car had been sold, but he had another we might like. We took a test drive, loved the car and put a deposit down. Tom let us take the car to our mechanic and he told us it was a great deal. Tom NEVER pressured us, and was great to work wit, as was the whole Balise crew. This was one of the best experiences we have ever had buying a car and it was all because Tom never made us feel like we had to buy a car. We will never go to another dealer but Balise, and hopefully Tom will be around for our next car Purchase. Thank you Tom and Balise, Mark and Jan Limero.
Justin Carlson (Sales person) Manny and Nelson (Finance) and all those who helped my wife and I buy our 2008 Toyota Corolla was amazing.
I would recommend them highly, any Balise, but especially Toyota! The staff is helpful and makes the experience more of an event then a purchase. My wife and I are absolutely enthralled with the car, and the help we received from the staff makes everything we did worth it.
Not to mention that the price we paid for the car, which only had 87,900 miles, was absolutely untouchable. And that's researching through other dealers that had similar cars.
I buy all my cars from Balise and have for many years. I always get excellent customer service from Diane Franklin, we have spoken several times. I am always treated well.
I love Balise. I never worry when I need service on my vehicle. Jess McCarron and Diane are the best!
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