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Balise Toyota

1399 Riverdale St, West Springfield, MA, 01089

I have purchased three vehicles from Balise and they are by far one of the best dealerships I have worked with on purchasing a vehicle. The entire team at Balise Toyota truly cares about its customers and is always upfront and honest in all darlings. My first salesperson was promoted up but would like to thank Ron Redmond for all is service he provided. This time my salesperson was Mark Robar and he was very attentive to my needs and made sure i was kept informed at a lll times. Also I would like to thank Manny from finance as he takes all your worry away and makes sure everything goes smoothly. I have used the service department exclusively for all of my services and they are always ready to take care of you and answer your questions. I have a dealership in the town I live but they are not even close to the service I receive at Balise. I would recommend Balise Toyota in West Springfield to anyone who is looking to purchase a new, used Toyota.

Marty Landquist

Marty Landquist via Google

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balise toyota Reviews

  • Joseph Breen

    Joseph Breen via Google

    Overall Poor to fair

    I bought a 2014 Toyota Tacoma back in December. I recetnyl turned on my AC only to find that it did not work. I called up Balise, sat the first time for over an hour while they looked at it, and then had to go back because they had toorder parts. I chose to drop off the car the night before so they could get to it right away. They told me it would only take 2 hours and that it would be ready by 10am. I waited until 1:30 and called them to see what the problem was. They told me they forgot to order all of the parts and that they should now have it done within a 1/2 hour. When I got there, my car was waiting for me (which I thought was good), only to find now that within 24 hours it was blowing hot air again. Now I have to go there again, take another 1/2 day off work for something that should have been right from the beginning, or at the very least fixed right the 2nd time! I'm not sure what type of quality control they have, but it can't be very good.

    Also, very apathetic to the whole situation.

  • Sarah Maziarz

    Sarah Maziarz via Google

    I bought my 2005 Corolla from my ex-boyfriends, step-mothers, mother who inherited it after her husband passed away. He bought this vehicle, used from Balise Lexus in April of 2005 and I got it in October of 2005. I have used Balise exclusively for all maintenance and service for this vehicle. they even honored the service plan originally issued to my ex-boyfriends step grandfather. overall I am very happy with the service I have received from all departments at the Balise dealership. Even when things are not correct, or there has been an issue with service, they have always made things right to make me as a customer happy. I will continue to bring my vehicle to Balise for all service and maintenance. The staff are very friendly and willing to go the extra mile for customer satisfaction.

  • Marilyn Felix

    Marilyn Felix via Google

    I bought my 2013 Scion Tc from Balise Toyota in October, 2013. I had the best experience I've ever had purchasing a vehicle. They were so professional and were very helpful.

    I went in for my first scheduled maintenance service in March. Wow! What an exceptional experience. From driving up to the service department bay to leaving after maintenance, I felt catered to my every need. The scheduled service was completed with 1/2 hour and I was on my way!

    The amenities such as complimentary coffee, flat screen TV with comfortable couches and free Wifi were exceptional! I would highly recommend Balise Toyota for anyone shopping for a new or used vehicle.

  • Dana Spice

    Dana Spice via Google

    The entire team at Balise is a class act. From the moment I stepped foot in the door before buying my truck until now I was treated as a respected and valued customer. I can't say that I have ever been treated, or even expected to be treated, as well as I was at Balise. I continue to be impressed with the post-purchase customer service that I have received. You really do become "one of the family" when you buy from Balise. From the quality of the staff, to the quality of the facilities....I wish I could give more than 5 stars.

google reviews 
Balise Toyota Location
There are currently no inventory listed
Hours of Operation
    • Sunday
    • 11:00AM-06:00PM
    • Monday
    • 09:00AM-09:00PM
    • Tuesday
    • 09:00AM-09:00PM
    • Wednesday
    • 09:00AM-09:00PM
    • Thursday
    • 09:00AM-09:00PM
    • Friday
    • 09:00AM-09:00PM
    • Saturday
    • 09:00AM-06:00PM
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