Balise Toyota

1399 Riverdale St, West Springfield, MA, 01089

Extremely friendly and helpful staff. Sales person, Sam Sevelo, Nelson Martins, financial adviser, and Connor Hughes, delivery coordinator were all wonderful. Traded in my 2007 Corolla for a 2017 Corolla. All the options were explained and pointed out in each model. Test drove the car and made my decision. Great service. Thanks to all.

Lynne A

Lynne A via Google

 
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balise toyota Reviews

  • Keisha Sheppard

    Keisha Sheppard via Google

    I came into Balise Toyota looking to purchase a newer car. I worked with Karen as my sales rep, and Mark B. as my finance manager. They gave me absolutely everything I wanted, and then some. I am now the owner of a 2016 Corolla. Thanks to Markus from the delivery team for showing me through my new car. I am so in love!

  • Raiza Ramos

    Raiza Ramos via Google

    Had a great experience at Balise Toyota. Donovan did a great job with getting me into the vehicle that I wanted. Jose from delivery did a great job with go over all of the awesome features on my new vehicle.

  • ry ma

    ry ma via Google

    Overall Poor to fair

    Very dissapointed with Balise Toyota and their customer service.

    I turned in a lease two weeks ago, signed an Odometer Disclosure Agreement and was sent on my way. Easiest transaction I have had dealing with a car so I was pleased until...

    This week, I received a letter from Toyota stating that they did not have a signed Odometer Disclosure Agreement from me. I have reached out to Balise Toyota for the last 3 days trying to figure out what went wrong and have NOT GOT A SINGLE CALL BACK yet. I have left messages for the manager who signed my disclosure as well as two other manager as nobody is ever available to take a call.

    I decided to reach out to Toyota directly and got direction on what to do.
    They informed me that I was being charged over $200 for a missing spare tire! I know that it was in the vehicle when it was returned because I cleaned and vacuumed the vehicle personally prior to turning it into Balise. This is UNACCEPTABLE for a dealership like this to ignore a customers calls. On top of that, we have never even had to use the spare tire in the 2 years of ownership of this vehicle. It has never been out of the car!

    I have been very courteous and professional as I am just trying to figure out what happened to the signed Odometer Disclosure Agreement and the spare tire since turning in the vehicle on 10/12/16. I do not understand why I cannot get a single call back on my issues.

    I would greatly appreciate a call from the store manager (not the sales managers) to explain what has happened to clear the air.

  • Mateusz Marcinowski

    Mateusz Marcinowski via Google

    I just purchased a 2014 Camry and Balise made the car buying process extremely easy and comfortable. I worked with Donnell and Richard and they were wonderful! I really enjoyed the process/experience and will recommend Balise Toyota to friends and family. Got a great deal on my trade and the car I bought. No pressure. Relaxed atmosphere. Really made the car buying process easier and smooth. A++++

google reviews 
Balise Toyota Location
Hours of Operation
    • Sunday
    • 11:00AM-06:00PM
    • Monday
    • 09:00AM-09:00PM
    • Tuesday
    • 09:00AM-09:00PM
    • Wednesday
    • 09:00AM-09:00PM
    • Thursday
    • 09:00AM-09:00PM
    • Friday
    • 09:00AM-09:00PM
    • Saturday
    • 09:00AM-06:00PM
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