I went into my dealer with what I thought was a blown fuse. (My driver window suddenly stopped working on my 2012 Camry.) I told the service rep that I thought I had a fuse out -- yes, I did not even know where the fuses were. She said there would be a $79 diagnostic fee, and I said sure if it's not just a blown fuse, but check the fuses first. Well, they did NOT do as I asked and instead took apart my door first. THEN they checked the fuses only to find out that one had come loose.
It's bad enough to be charged $83.56 to have a loose fuse pushed back in -- any honest mechanic would have maybe charged a few bucks for the 2 minutes it took, but it really stinks that they ignored what I asked them to do, to just check the fuses first, and charged me the full diagnostic fee plus tax. When I complained about them ignoring what I said, the service rep got furious, and she called the "muscle" from the back to intimidate me. He treated me like an idiot, and I paid the fee because they would not let me have my car otherwise.
Don't bring your car here! $83.56 to push in a fuse is HIGHWAY ROBBERY! And no one deserves to be treated the way I was!! And to think I have bought 2 cars from this dealer and have brought both cars here for ALL of our maintenance and service! I mistakenly assumed they would take care of me, not take advantage of me. Lesson learned! I will NEVER come back to Balise Toyota for ANYTHING after this!