Balise Toyota

1399 Riverdale St, West Springfield, MA, 01089

All my experiences at Balise have been positive. I've had mostly basic services-oil changes done there, and recently an engine coolant flush/refill.

Service is always prompt, staff are extremely courteous, and prices are very fair - actually, competitive compared to many other shops in the area. Their waiting area is comfortable, with plenty of plush, clean sofas/chairs - Not to mention, free WiFi and two widescreen TVs playing morning news.

Will definitely return for future service...I may even start taking advantage of their tire alignment/rotation services as they seem to be competitive with the big tire service centers.

Justus Guerrieri

Justus Guerrieri via Google

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balise toyota Reviews

  • thanks ace

    thanks ace via Google

    Overall Poor to fair

    It's a shame these guys couldn't have negotiated 500-1000, I would have definitely given my business. The price of ANY car is suggested, whether new or used. If customer retention is one of your goals you should be willing to negotiate. To think I would do better at Balise was a bad thought. Anyway, I ended up buying two camrys, one from Lia Toyota and another from Bertera, 60k well spent elsewhere. Thanks for driving me into the arms of an excellent deal tho!

  • Roger Youmans

    Roger Youmans via Google

    Overall Poor to fair

    I went into my dealer with what I thought was a blown fuse. (My driver window suddenly stopped working on my 2012 Camry.) I told the service rep that I thought I had a fuse out -- yes, I did not even know where the fuses were. She said there would be a $79 diagnostic fee, and I said sure if it's not just a blown fuse, but check the fuses first. Well, they did NOT do as I asked and instead took apart my door first. THEN they checked the fuses only to find out that one had come loose.

    It's bad enough to be charged $83.56 to have a loose fuse pushed back in -- any honest mechanic would have maybe charged a few bucks for the 2 minutes it took, but it really stinks that they ignored what I asked them to do, to just check the fuses first, and charged me the full diagnostic fee plus tax. When I complained about them ignoring what I said, the service rep got furious, and she called the "muscle" from the back to intimidate me. He treated me like an idiot, and I paid the fee because they would not let me have my car otherwise.

    Don't bring your car here! $83.56 to push in a fuse is HIGHWAY ROBBERY! And no one deserves to be treated the way I was!! And to think I have bought 2 cars from this dealer and have brought both cars here for ALL of our maintenance and service! I mistakenly assumed they would take care of me, not take advantage of me. Lesson learned! I will NEVER come back to Balise Toyota for ANYTHING after this!

  • Jennifer Bethig

    Jennifer Bethig via Google

    I called Balise about a used car I saw online and had the pleasure of speaking with Mark Zolendziewski. I told him I was from out of state (1,000+) miles away and really wanted that car. He was very helpful and made the whole process go smoothly. I wasn't haggled over the phone and he was very honest. He also recommended a website to use for shipping a car. This was probably the easiest car buying experience I've ever had. I will definitely recommend Mark and Balise Toyota to anyone looking for a new/used car.

  • Joe Trident

    Joe Trident via Google

    Overall Poor to fair

    Worst experience ever. Balise installed satellite radio stopped working. They charged me $ 79 to diagnose the problem and ridiculous amount to repair. Made an apt. and sent my daughter to bring car. She waited 4 4 hours for a 1 hour repair and they were unable to install the receiver. They indicated the one they were sent was defective and they had to order a new one. They did not call for subsequent appointment so I had to chase them down. New receiver finally came in and when setting up appointment I asked them to check to make sure receiver was again not defective and they said they couldn't pre installation. Dropped my car off the second time and surprise surprise the second receiver was also allegedly defective. Satellite radio still not working. Poor communication on their part from the beginning of this whole ordeal and would never bring my car there for service again.

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Balise Toyota Location
There are currently no inventory listed
Hours of Operation
    • Sunday
    • 11:00AM-06:00PM
    • Monday
    • 09:00AM-09:00PM
    • Tuesday
    • 09:00AM-09:00PM
    • Wednesday
    • 09:00AM-09:00PM
    • Thursday
    • 09:00AM-09:00PM
    • Friday
    • 09:00AM-09:00PM
    • Saturday
    • 09:00AM-06:00PM
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