Balise Toyota

1399 Riverdale St, West Springfield, MA, 01089

I am a Honda person, but when my Honda broke down with 394,000 thousand miles, I tried a Toyota, I bought my first Toyota in Feb 2015 in Northampton, good dealership, a couple of bumps, but good. Then in Feb 2015, my car was sideswiped and I needed a new one.. Northampton wasn't able to help me, so I went to Toyota of Greenfield, terrible!!! Don't recommend, and they put an unauthorized starter in my car, and so much more.. Because of my concern for my engine and it was a new car, when the opportunity came up to trade my car in at a good rate, I went to Balise, from the minute I walked in until the minute I left with my new car, I had nothing but excellent service, not even a small bump! Out of the three Dealerships, I would strongly recommend Balise, Top Notch Customer Service!

Lisa Ducharme

Lisa Ducharme via Google

 
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balise toyota Reviews

  • Salim Ibrahim

    Salim Ibrahim via Google

    Overall Poor to fair

    I don't usually write open reviews but I had such a very bad experience on how my lease return was handled - it has been so disappointing. I called ahead prior to see if returning the car at their location would be fine since the car was now garaged close to the dealership. They gave me a date and I returned it. This was all during my 10 day grace period that Toyota had allowed me. The car was returned to the dealership by my mom (since I was out of town). They did not ground or check the car in for another three business days. This made it look like I returned it late hence a payment bill and late fee was issued. I was told they would look into it for me. But nothing appears to be done and no one has followed up. It's been about 5-6 weeks now. Plus they attempted to make an indirect comment on the fact that I didn't lease the car from there. Really?

  • Matt Gordon

    Matt Gordon via Google

    Overall Poor to fair

    I would be willing to leave a better review if I have been able to get service. I currently work at a Toyota dealership out of state and was looking to get a simple 15000 mile service. I was told on three separate occasions via phone that they could not take care of me that day unless I dropped off my car for the entire day. I actually came in on two occasions to attempt to give them my business. Both times I was turned away. I would never turn a guest away attempting to give us their business. Something has changed in their mentality. I am open to receiving contact to discuss further.

  • Scott Greene

    Scott Greene via Google

    On July 5, 2016, for approximately ninety minutes I observed five of your Assistant Service Mangers (ASM) give exceptional service to many customers during a particularly busy time. Each ASM I observed was professional, courteous, and did an exceptional job of carefully listening to each customer they had interaction with. Even though they were under tremendous pressure to keep things moving at a rapid pace, many managed to also have a sense of humor as they “made it happen” which makes everyone’s experience much more pleasant. I know that the ASM job is a very strenuous and thankless job, Balise Toyota should be extremely proud of this team that represents your business in a way that makes you actually want to come back for service. Please give my thanks to Sheila, Rafal, Karl, Jessica, Bill, and Brie the Greeter for providing outstanding service.
    Sincerely,
    Scott Greene

  • PJ Stuart

    PJ Stuart via Google

    Overall Poor to fair

    I am so disappointed in Balise Toyota. I bought my Highlander there two years ago and was sold the extended warranty. I was told how awesome it was and that if I broke down a thousand miles from a Toyota dealership, they would tow me, put me up in a hotel, and fix the car, blah, blah, blah. Well, I now have a flat tire and found out that the coverage only extends to $100 for any service needed. So if my car needs to be towed 1000 miles, I'm going to be paying the balance for the tow. Just don't lie to people. It makes for bad business. I will be getting a AAA plan in the morning. And I will never buy another car from Balise again. Makes me sad.

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Balise Toyota Location
Hours of Operation
    • Sunday
    • 11:00AM-06:00PM
    • Monday
    • 09:00AM-09:00PM
    • Tuesday
    • 09:00AM-09:00PM
    • Wednesday
    • 09:00AM-09:00PM
    • Thursday
    • 09:00AM-09:00PM
    • Friday
    • 09:00AM-09:00PM
    • Saturday
    • 09:00AM-06:00PM
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