Balise Toyota

1399 Riverdale St, West Springfield, MA, 01089

Had a great experience at Balise Toyota. Donovan did a great job with getting me into the vehicle that I wanted. Jose from delivery did a great job with go over all of the awesome features on my new vehicle.

Raiza Ramos

Raiza Ramos via Google

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balise toyota Reviews

  • Kaitlyn Swierzewski

    Kaitlyn Swierzewski via Google

    Overall Poor to fair

    Every time I come here for service it is a dreadful experience. They pretend to care about customer satisfaction and try to make your opinions feel important yet fail to make the improvements. I keep trying to give their service department chances and it is the same story every time. I always schedule appointments and am guaranteed it will only take an hour yet it is always longer. Maybe they should stop overbooking. They try to get as many cars in so they can make as much money as possible resulting in appointment times not being honored and extrememly long wait times. Thankfully I was informed my free service that came with the vehicle is up because I would never actually pay to have my car serviced here.

    All of the service managers are very nice but the time it takes to get an oil changed is what ruins the experience.

    I understand it takes longer when going to dealership for service but I've never experienced such long wait times at a dealership as I do here. And they consisitely lie about how long it will take. If I know it's going to take an hour and a half I will reschedule to a different time but they always tell me I will be out in 45-an hour.

    However, I had a positive sales experience here. It is the service department that is awful.

  • ry ma

    ry ma via Google

    Overall Poor to fair

    Very dissapointed with Balise Toyota and their customer service.

    I turned in a lease two weeks ago, signed an Odometer Disclosure Agreement and was sent on my way. Easiest transaction I have had dealing with a car so I was pleased until...

    This week, I received a letter from Toyota stating that they did not have a signed Odometer Disclosure Agreement from me. I have reached out to Balise Toyota for the last 3 days trying to figure out what went wrong and have NOT GOT A SINGLE CALL BACK yet. I have left messages for the manager who signed my disclosure as well as two other manager as nobody is ever available to take a call.

    I decided to reach out to Toyota directly and got direction on what to do.
    They informed me that I was being charged over $200 for a missing spare tire! I know that it was in the vehicle when it was returned because I cleaned and vacuumed the vehicle personally prior to turning it into Balise. This is UNACCEPTABLE for a dealership like this to ignore a customers calls. On top of that, we have never even had to use the spare tire in the 2 years of ownership of this vehicle. It has never been out of the car!

    I have been very courteous and professional as I am just trying to figure out what happened to the signed Odometer Disclosure Agreement and the spare tire since turning in the vehicle on 10/12/16. I do not understand why I cannot get a single call back on my issues.

    I would greatly appreciate a call from the store manager (not the sales managers) to explain what has happened to clear the air.

  • alyssa henderson

    alyssa henderson via Google

    I had an excellent experience at Balise Toyota when purchasing a new vehicle. Labi was extremely helpful and knowledgeable about the different options. Nelson was very patient and helpful in explaining the different financing options. Markus did an excellent job of taking care of my registration and sticker. It was overall an excellent experience and I would highly recommend Toyota for any of your sales needs!

  • Mateusz Marcinowski

    Mateusz Marcinowski via Google

    I just purchased a 2014 Camry and Balise made the car buying process extremely easy and comfortable. I worked with Donnell and Richard and they were wonderful! I really enjoyed the process/experience and will recommend Balise Toyota to friends and family. Got a great deal on my trade and the car I bought. No pressure. Relaxed atmosphere. Really made the car buying process easier and smooth. A++++

google reviews 
Balise Toyota Location
Hours of Operation
    • Sunday
    • 11:00AM-06:00PM
    • Monday
    • 09:00AM-09:00PM
    • Tuesday
    • 09:00AM-09:00PM
    • Wednesday
    • 09:00AM-09:00PM
    • Thursday
    • 09:00AM-09:00PM
    • Friday
    • 09:00AM-09:00PM
    • Saturday
    • 09:00AM-06:00PM
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