Balise Toyota

1399 Riverdale St, West Springfield, MA, 01089

I came here to find a car that would fit my many needs. Immediately we were Introduced to Jose Barina. Let me just start by saying how incredible of a person he is and employee. He was compassionate and listen to our requests. He found us the perfect car that fit our needs and took his time with us. The process was great and peaceful. Additionally, he speaks Spanish and English so he understood us perfectly! If you want someone who will help you find the perfect car and give excellent advice/ prices go to Jose Barina at Balise Toyota Scion! Great options of cars and wonderful employees!

Ileana Carrion

Ileana Carrion via Google

 
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balise toyota Reviews

  • i am kamil

    i am kamil via Google

    Had an amazing experience buying a Toyota Tacoma TRD SPORT. I live in Connecticut but drove up to Balise as they had the exact truck that I have been searching for over the last few months. Donnell let me test drive it and he walked me through the process of doing the paper work since I am from a different state. It turned out that they would take care of everything for me which included the CT inspection, CT registration and even personally delivering the vehicle to my house. That's right, Donnell personally drove 1.5 hours to Norwalk Connecticut to drop off the fully registered truck, and pick up my old trade in which he took back to Massachusetts.

    Manny the finance guy also did a phenomenal job walking me through all the documents and explaining the details.

    This is by far the best dealership experience I have encountered in my life. I will recommend these guys to everyone I know.

    Thank you Donnell and Manny.

  • Lynne A

    Lynne A via Google

    Extremely friendly and helpful staff. Sales person, Sam Sevelo, Nelson Martins, financial adviser, and Connor Hughes, delivery coordinator were all wonderful. Traded in my 2007 Corolla for a 2017 Corolla. All the options were explained and pointed out in each model. Test drove the car and made my decision. Great service. Thanks to all.

  • Keisha Sheppard

    Keisha Sheppard via Google

    I came into Balise Toyota looking to purchase a newer car. I worked with Karen as my sales rep, and Mark B. as my finance manager. They gave me absolutely everything I wanted, and then some. I am now the owner of a 2016 Corolla. Thanks to Markus from the delivery team for showing me through my new car. I am so in love!

  • ry ma

    ry ma via Google

    Overall Poor to fair

    Very dissapointed with Balise Toyota and their customer service.

    I turned in a lease two weeks ago, signed an Odometer Disclosure Agreement and was sent on my way. Easiest transaction I have had dealing with a car so I was pleased until...

    This week, I received a letter from Toyota stating that they did not have a signed Odometer Disclosure Agreement from me. I have reached out to Balise Toyota for the last 3 days trying to figure out what went wrong and have NOT GOT A SINGLE CALL BACK yet. I have left messages for the manager who signed my disclosure as well as two other manager as nobody is ever available to take a call.

    I decided to reach out to Toyota directly and got direction on what to do.
    They informed me that I was being charged over $200 for a missing spare tire! I know that it was in the vehicle when it was returned because I cleaned and vacuumed the vehicle personally prior to turning it into Balise. This is UNACCEPTABLE for a dealership like this to ignore a customers calls. On top of that, we have never even had to use the spare tire in the 2 years of ownership of this vehicle. It has never been out of the car!

    I have been very courteous and professional as I am just trying to figure out what happened to the signed Odometer Disclosure Agreement and the spare tire since turning in the vehicle on 10/12/16. I do not understand why I cannot get a single call back on my issues.

    I would greatly appreciate a call from the store manager (not the sales managers) to explain what has happened to clear the air.

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Balise Toyota Location
Hours of Operation
    • Sunday
    • 11:00AM-06:00PM
    • Monday
    • 09:00AM-09:00PM
    • Tuesday
    • 09:00AM-09:00PM
    • Wednesday
    • 09:00AM-09:00PM
    • Thursday
    • 09:00AM-09:00PM
    • Friday
    • 09:00AM-09:00PM
    • Saturday
    • 09:00AM-06:00PM
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