Balise Toyota

1399 Riverdale St, West Springfield, MA, 01089

Jeff is the BEST Salesman I have ever met. He is patient and considerate. Got a good deal leasing a corolla. I would definitely recommend this dealership to everyone I know for a Toyota.

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York Ka Hui via Google

 
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balise toyota Reviews

  • Cameron Tylek

    Cameron Tylek via Google

    Overall Poor to fair

    My scheduled oil change took 2 hours. When I complained about the long wait they apologized and didn't charge me.
    I decided to try them again, and showed up early for my 8:15 oil change appointment. They asked if I would like to use their free shuttle service, so I said ok. 55 minutes later, at 9am, the shuttle was still not there. I asked how much longer my oil change was going to be, and the service tech informed me that since I was going to use the shuttle service to 'drop' the car off, that my car was parked outside and no one was performing my scheduled oil change. Not only did the tech not know when the shuttle would ever arrive, but that they only work on your car if you're 'waiting for it', and that my oil change would take an hour, in addition to the 55 minutes I had already been WAITING after dropping my car off FOR A SCHEDULED 8:15 OIL CHANGE.
    Does that make any sense? What's the sense of making an appointment at all if they're not going to work on it during your scheduled time? If you choose to use their shuttle, why don't they tell you that your car won't be worked on until the end of the day, regardless of the appointment time you scheduled? It was a waste of my entire morning. I could have gone anywhere else and had my oil changed in 15 or 20 minutes.

  • Mateo Arnold

    Mateo Arnold via Google

    I had scheduled an appointment online for 6:45am (super convenient...the time and the ability to schedule online). I arrived at 6:30am and so I had to wait maybe 5 minutes for the Service Advisor to finish with another customer. When Karl called me over he was so apologetic for my wait...I assured him it was no big deal, I was early and it was only five minutes!!!!

    The service technicians took my car right in and changed the oil, and some other routine things I had asked for.....they even filled up my windshield washer fluid!

    Even better....they finished my car and had me on the road about 20 minutes earlier than the quoted time!

    My car is long out of warranty (I drive to Boston 4 days a week) but I wouldn't DREAM of going anywhere but Balise Toyota. Keep up the awesome work.

  • Lisa Ducharme

    Lisa Ducharme via Google

    I am a Honda person, but when my Honda broke down with 394,000 thousand miles, I tried a Toyota, I bought my first Toyota in Feb 2015 in Northampton, good dealership, a couple of bumps, but good. Then in Feb 2015, my car was sideswiped and I needed a new one.. Northampton wasn't able to help me, so I went to Toyota of Greenfield, terrible!!! Don't recommend, and they put an unauthorized starter in my car, and so much more.. Because of my concern for my engine and it was a new car, when the opportunity came up to trade my car in at a good rate, I went to Balise, from the minute I walked in until the minute I left with my new car, I had nothing but excellent service, not even a small bump! Out of the three Dealerships, I would strongly recommend Balise, Top Notch Customer Service!

  • Matt Gordon

    Matt Gordon via Google

    Overall Poor to fair

    I would be willing to leave a better review if I have been able to get service. I currently work at a Toyota dealership out of state and was looking to get a simple 15000 mile service. I was told on three separate occasions via phone that they could not take care of me that day unless I dropped off my car for the entire day. I actually came in on two occasions to attempt to give them my business. Both times I was turned away. I would never turn a guest away attempting to give us their business. Something has changed in their mentality. I am open to receiving contact to discuss further.

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Balise Toyota Location
Hours of Operation
    • Sunday
    • 11:00AM-06:00PM
    • Monday
    • 09:00AM-09:00PM
    • Tuesday
    • 09:00AM-09:00PM
    • Wednesday
    • 09:00AM-09:00PM
    • Thursday
    • 09:00AM-09:00PM
    • Friday
    • 09:00AM-09:00PM
    • Saturday
    • 09:00AM-06:00PM
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