Balise Toyota

1399 Riverdale St, West Springfield, MA, 01089

Current used car listings include Toyota Camry, Toyota Highlander, Toyota Tacoma, Toyota Corolla, Toyota RAV4, Toyota Prius and other models from Toyota, Honda, Ford.

Knowledge and friendly staff! I know they are there to sell you a vehicle but the level of customer service and care was greatly appreciated. They were upfront about everything and made us feel like we made a good deal and of course we LOVE our vehicle! Thank you Balise Toyota, Jose and Mark !!

Tameika Daley

Tameika Daley via Google

 
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balise toyota Reviews

  • carmella miller

    carmella miller via Google

    Overall Poor to fair

    I brought in my wireless keys remote because battery was dead after putting in new battery still did not work went back inside to tell the service man and he said we would have to put it on the diagnosis machine and it going to cost I said no thank you and left. You are not going to tell me that the service tech did not know you just have to resink the remotes to the car, LEARNED THAT ON GOOGLE THAN ON YOU TUBE. Thanks for all your help Toyota dealer. NEVER AGAIN

  • Diego Buonvino

    Diego Buonvino via Google

    Two years ago my wife and I purchased a Toyota RAV 4, 2006. During this time span this vehicle have had a lot of problems: from major recall to critical and crucial problems. Diane Franklin, Julie Johnson-Betti and the owner of Balise Scion have been taking care of this vehicle in an amazing way. At some point a major engine reparation was necessary and Balise took care of this huge problem that could endanger my family's financial situation and leave me without a vehicle. These people stand behind Toyota product amazingly, more than the auto maker does. They support Toyota product no matter what. I never saw such virtuous behavior anywhere in all my life.
    Recently another member of this high professional and performing team has contributed, Bill Olson.
    If you want to buy a Toyota I recommend Balise Scion. They are great. The owner, Diane, Julie and Bill show a real empathy, true understanding, and professional competence.
    I want to thank these people once again for what they had been doing to my family and me giving us a piece of mind.

  • thanks ace

    thanks ace via Google

    Overall Poor to fair

    It's a shame these guys couldn't have negotiated 500-1000, I would have definitely given my business. The price of ANY car is suggested, whether new or used. If customer retention is one of your goals you should be willing to negotiate. To think I would do better at Balise was a bad thought. Anyway, I ended up buying two camrys, one from Lia Toyota and another from Bertera, 60k well spent elsewhere. Thanks for driving me into the arms of an excellent deal tho!

  • Roger Youmans

    Roger Youmans via Google

    Overall Poor to fair

    I went into my dealer with what I thought was a blown fuse. (My driver window suddenly stopped working on my 2012 Camry.) I told the service rep that I thought I had a fuse out -- yes, I did not even know where the fuses were. She said there would be a $79 diagnostic fee, and I said sure if it's not just a blown fuse, but check the fuses first. Well, they did NOT do as I asked and instead took apart my door first. THEN they checked the fuses only to find out that one had come loose.

    It's bad enough to be charged $83.56 to have a loose fuse pushed back in -- any honest mechanic would have maybe charged a few bucks for the 2 minutes it took, but it really stinks that they ignored what I asked them to do, to just check the fuses first, and charged me the full diagnostic fee plus tax. When I complained about them ignoring what I said, the service rep got furious, and she called the "muscle" from the back to intimidate me. He treated me like an idiot, and I paid the fee because they would not let me have my car otherwise.

    Don't bring your car here! $83.56 to push in a fuse is HIGHWAY ROBBERY! And no one deserves to be treated the way I was!! And to think I have bought 2 cars from this dealer and have brought both cars here for ALL of our maintenance and service! I mistakenly assumed they would take care of me, not take advantage of me. Lesson learned! I will NEVER come back to Balise Toyota for ANYTHING after this!

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Balise Toyota Location
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Hours of Operation
    • Sunday
    • 11:00AM-06:00PM
    • Monday
    • 09:00AM-09:00PM
    • Tuesday
    • 09:00AM-09:00PM
    • Wednesday
    • 09:00AM-09:00PM
    • Thursday
    • 09:00AM-09:00PM
    • Friday
    • 09:00AM-09:00PM
    • Saturday
    • 09:00AM-06:00PM
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