1399 Riverdale St, West Springfield, MA, 01089
balise toyota Reviews
I bought a 2014 Toyota Tacoma back in December. I recetnyl turned on my AC only to find that it did not work. I called up Balise, sat the first time for over an hour while they looked at it, and then had to go back because they had toorder parts. I chose to drop off the car the night before so they could get to it right away. They told me it would only take 2 hours and that it would be ready by 10am. I waited until 1:30 and called them to see what the problem was. They told me they forgot to order all of the parts and that they should now have it done within a 1/2 hour. When I got there, my car was waiting for me (which I thought was good), only to find now that within 24 hours it was blowing hot air again. Now I have to go there again, take another 1/2 day off work for something that should have been right from the beginning, or at the very least fixed right the 2nd time! I'm not sure what type of quality control they have, but it can't be very good.
Also, very apathetic to the whole situation.
I bought my 2005 Corolla from my ex-boyfriends, step-mothers, mother who inherited it after her husband passed away. He bought this vehicle, used from Balise Lexus in April of 2005 and I got it in October of 2005. I have used Balise exclusively for all maintenance and service for this vehicle. they even honored the service plan originally issued to my ex-boyfriends step grandfather. overall I am very happy with the service I have received from all departments at the Balise dealership. Even when things are not correct, or there has been an issue with service, they have always made things right to make me as a customer happy. I will continue to bring my vehicle to Balise for all service and maintenance. The staff are very friendly and willing to go the extra mile for customer satisfaction.
I bought my 2013 Scion Tc from Balise Toyota in October, 2013. I had the best experience I've ever had purchasing a vehicle. They were so professional and were very helpful.
I went in for my first scheduled maintenance service in March. Wow! What an exceptional experience. From driving up to the service department bay to leaving after maintenance, I felt catered to my every need. The scheduled service was completed with 1/2 hour and I was on my way!
The amenities such as complimentary coffee, flat screen TV with comfortable couches and free Wifi were exceptional! I would highly recommend Balise Toyota for anyone shopping for a new or used vehicle.
The entire team at Balise is a class act. From the moment I stepped foot in the door before buying my truck until now I was treated as a respected and valued customer. I can't say that I have ever been treated, or even expected to be treated, as well as I was at Balise. I continue to be impressed with the post-purchase customer service that I have received. You really do become "one of the family" when you buy from Balise. From the quality of the staff, to the quality of the facilities....I wish I could give more than 5 stars.
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