Banks Chevrolet Cadillac Buick Gmc

137 Machester St, Concord, NH, 03301
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The sales department is out of this world. Super friendly. The service department is super too. You go in with a concern they analysis the vehicle let you know the issue and price to get it fixed and fix it correctly the first time. The whole staff at Banks treat you like family

Carol Barss

Carol Barss via Google

Overall Poor to fair
 

Banks Chevrolet Cadillac Buick Gmc Car Inventory

This dealership has no active vehicles listed at this time.

Past Car Inventory Highlights

  • 88
    Best Deal
    9% of Cars
  • 67
    Great Deal
    32% of Cars
  • 50
    Good Deal
    35% of Cars
  • 32
    Fair Deal
    9% of Cars
  • 12
    Poor Deal
    1% of Cars
  • N/A
    No Score
    14% of Cars

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Showing 1 - 18 of 136 Listings

banks chevrolet cadillac buick gmc Reviews

  • Carol Barss

    Carol Barss via Google

    Overall Poor to fair

    The sales department is out of this world. Super friendly. The service department is super too. You go in with a concern they analysis the vehicle let you know the issue and price to get it fixed and fix it correctly the first time. The whole staff at Banks treat you like family

  • Tiffany Perkins

    Tiffany Perkins via Google

    Overall Poor to fair

    Unfortunately, after multiple visits to Banks I have to say that I, or my family, will NEVER be customers again. I understand that any business can make a mistake or have a bad day - but I am beyond done with this dealer. I have brought multiple vehicles here, giving them the benefit of the doubt after every mistake. Mainly because the people are nice.
    Now I am done. Especially after expressing my concerns with another issue and the service person basically giving me to "Oh well" attitude.
    Any why should he care? They are such a large volume dealer, they have plenty of other customers.

    But, if you are still considering...
    Buyer beware...
    They've driven my car in to a garage door that sent it to the body shop for almost a week.
    They've put tires back on my car the wrong way.
    They've removed our Fire Department Union sticker (it was NOT in the way of the inspection sticker) AND my town sticker.
    Plus I have many friends who have had terrible experiences - charging to switch out winter tires to summer tires only to find out that the tires were NEVER swapped. Performing an oil change but never actually changing the oil. Having to bring trucks back multiple times because of issues.

    Anyway, I could on and on but who would care?

  • Peter Gailunas

    Peter Gailunas via Google

    Overall Poor to fair

    The service folks at Banks Chevrolet really went above and beyond what I would have expected to help me out and get my frozen Diesel Colorado truck running again. I was fully prepared and expected to pay them for the service as this was really not a warranty issue, it was frozen Diesel Fuel. They got me out the door running again at no charge. The service folks taught me a valuable lesson in how to treat my fuel in cold weather. The folks at Banks Chevrolet truly take care of their customers.

  • Brett Burkhardt

    Brett Burkhardt via Google

    Overall Poor to fair

    Leased a car here from Allison. I was a green horn and completely new to the process, and she was incredibly patient, informative, and helpful. They've fulfilled a few recalls on my vehicle since, with no hassle (even offering to wash my car afterward). They did my first 3 oil changes free. Really great place.

  • Nicola Strong

    Nicola Strong via Google

    Overall Poor to fair

    This is an update to my review from eight months ago. I have been asked to comment on my recent service experience at Banks for a $5 Amazon gift card. Who wouldn't take them up on that offer?

    I have visited the service department every 5,000 miles for oil changes. this is quite frequent due to a 110 mile daily commute. But it's in Concord on the way home from work so I feel as if it's on the way. Usually when I get there I end up waiting about an hour because of people there before me. But the waiting area is comfortable.

    At my July visit I was told that the brakes needed to be scraped to get the dirt off, or some such thing, at the number of miles I was at. Since I was there for inspection and they would be looking at the brakes anyway I thought this was odd. My husband said later he had never heard of such a thing. And, according to the inspection report there was nothing that had to be taken care of for the brakes. So I would have spent money for nothing. Good thing I said no.

    Anyway, in terms of regular service through the Quick Lube line I have no complaints. The car is always washed and vacuumed. I recommend Banks for sales and service.

google reviews 
Contact
137 MACHESTER ST, Concord, NH, 03301
(844) 511-2874
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Hours of Operation
    • Monday
    • 08:00AM-08:00PM
    • Tuesday
    • 08:00AM-08:00PM
    • Wednesday
    • 08:00AM-08:00PM
    • Thursday
    • 08:00AM-08:00PM
    • Friday
    • 08:00AM-08:00PM
    • Saturday
    • 08:00AM-05:00PM