This is complete bullshit! A month ago I got my first loan for a 2012 Chevy Cruze. The car has been in the shop a total of 3 times and the problem has not been fixed after being in that many times. We went in there Friday and told them we wanted them to take the car back, of course they refuse and told us the only way they will take it back is if we get a car through them again and the funny thing is our dealer admitted to us that there has been 5 cars in the last 2 weeks returned back to them.... So yesterday we went back into Betten to talk to the boss we made a deal with them that we would give them 24 hours to find a car in my price range we told the guy to be there at 9am and he completely bailed on us and is ignoring our phone calls. I am not one happy girl right now considering I dont have a vechile at the moment and on top of that I got approved for another loan for a truck, but they won't give me the loan until the other loan is cleared, but Betten is just twiddling their thumbs.