Betten Chevrolet Gmc Cadillac

2474 Henry St, Muskegon, MI, 49441

I have purchased multiple vehicles here new and used, never any issues. Great people to work with. Highly recommend salesman Dave Greene!

Justin Farkas

Justin Farkas via Google

 
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betten chevrolet gmc cadillac Reviews

  • Chas Noffsinger

    Chas Noffsinger via Google

    Overall Poor to fair

    Gave it 1 star cause there is nothing less, leased my first new car, was told i had to buy it that day to get the deals, signed the papers and had to wait 5 days for my car to be delivered, my wife drove it mostly and about a month later i finnaly drove it and it had no power, once i got to looking it was not the engine or trim package i ordered, whent to the dealership, just to find it would cost me $4,000 dollars if i wanted out of my lease or even to trade it for the car i ordered. my experience with sales personal was ok but its crapy that they did not get me the car i ordered, now i am paying for a car i cant stand to drive. I will never go to this dealership again.

  • HOPE PATTERSON

    HOPE PATTERSON via Google

    Overall Poor to fair

    I got a 2007 Jeep Compass, in February of 2016 and from day one my car has been jerking and acting like it's about to stall. So I informed them of the problem but of course no one can feel it and let alone find the problem. All I asked is to give me another car with the same value price for this car but "no" that will cost me money. Why would it cost me more money I didn't sale this car to myself. This is the Betten Baker in Muskegon and Chevrolet the brand really need to know how this location is selling lemons and not giving a damn about the customer. The only good thing I like was my salesman, Ronnie and the service manager, Steve. I just can't wait to get out of this vehicle all together and I wouldn't recommend this place to anyone.

  • Jordan Visser

    Jordan Visser via Google

    Overall Poor to fair

    I recently bought a 2005 Corvette from here. I had the vehicle less than 24 hours before it completely died on me. I had to have it towed to Betten Baker in Coopersville where they improperly diagnosed the car and in doing so accrued $800 in diagnostic fees. They also gave me the run around for a few days while the car sat there. They ended up getting the car to Betten Baker in Muskegon to have them look at it. All said and done the repair bill was $2100. When I went to pick up the car it still was making belt noises. I ended up taking the car back in and they replaced the belt at no cost. Two days later the belt noises returned. The root cause is a wobbling harmonic balancer (which they already replaced) and will require another replacement as well as a few more days in the shop. I noticed this when I purchased the car but was told by the sales rep (Jeff F.), who himself was previously a technician, that this is completely normal and of no concern. That couldn't have been further from the truth. The one acclaim that I can give them is that the service manager at the Muskegon location (Steve J.) has been doing his best to get me on the road again. Overall though, this whole ordeal has been an utter nightmare and I would NOT recommend purchasing a vehicle from them.

  • Mandy Moore

    Mandy Moore via Google

    Overall Poor to fair

    1 star rating is a star too much for this place. They don't care about the customer. Manager Rick only brags about how much money he makes and couldn't care less to help anyone. I was promised a phone call on friday so I could pick up my rental, so my malibu could be looked at. Surprise! No call. I knew after talking with them I couldn't count on them. I paid for my own rental and went up the street to a local guy who's doing the same job for 1000 dollars less than what I was quoted from these clowns. You want good advice? BUY A FORD!!

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Betten Chevrolet Gmc Cadillac Location
Hours of Operation
    • Monday
    • 09:00AM-08:00PM
    • Tuesday
    • 09:00AM-08:00PM
    • Wednesday
    • 09:00AM-08:00PM
    • Thursday
    • 09:00AM-08:00PM
    • Friday
    • 09:00AM-06:00PM
    • Saturday
    • 09:00AM-04:00PM
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