Betten Chevrolet Gmc Cadillac

2474 Henry St, Muskegon, MI, 49441

I recently bought a 2005 Corvette from here. I had the vehicle less than 24 hours before it completely died on me. I had to have it towed to Betten Baker in Coopersville where they improperly diagnosed the car and in doing so accrued $800 in diagnostic fees. They also gave me the run around for a few days while the car sat there. They ended up getting the car to Betten Baker in Muskegon to have them look at it. All said and done the repair bill was $2100. When I went to pick up the car it still was making belt noises. I ended up taking the car back in and they replaced the belt at no cost. Two days later the belt noises returned. The root cause is a wobbling harmonic balancer (which they already replaced) and will require another replacement as well as a few more days in the shop. I noticed this when I purchased the car but was told by the sales rep (Jeff F.), who himself was previously a technician, that this is completely normal and of no concern. That couldn't have been further from the truth. The one acclaim that I can give them is that the service manager at the Muskegon location (Steve J.) has been doing his best to get me on the road again. Overall though, this whole ordeal has been an utter nightmare and I would NOT recommend purchasing a vehicle from them.

Jordan Visser

Jordan Visser via Google

Overall Poor to fair
 
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betten chevrolet gmc cadillac Reviews

  • Mandy Moore

    Mandy Moore via Google

    Overall Poor to fair

    1 star rating is a star too much for this place. They don't care about the customer. Manager Rick only brags about how much money he makes and couldn't care less to help anyone. I was promised a phone call on friday so I could pick up my rental, so my malibu could be looked at. Surprise! No call. I knew after talking with them I couldn't count on them. I paid for my own rental and went up the street to a local guy who's doing the same job for 1000 dollars less than what I was quoted from these clowns. You want good advice? BUY A FORD!!

  • Royal Company

    Royal Company via Google

    Overall Poor to fair

    I really don't know where to begin....I bought a 2008 Chevy Impala SS in November 2015 and the transmission went out in February 2016! Thats right, 4 months! There was never any sign of this going to happen and i paid $11,500 for the car. I called the dealership and they said they couldnt do a dam thing for me. Dewayne sold me the car and just got his pay day and said the hell with me. Funny thing is my family has done business with them for almost 30 years and to just get treated like this is unacceptable. They also have another dealership called Betten-Baker in which i've have friends who got cars from them and a short time later it was broken with major repair damage like mines. They will smile in your face like everything is ok, but they just want your money. I WILL NEVER PURCHASE ANOTHER CAR FROM THEM NOR WILL I RECOMMEND THESE ROBBERS TO ANYONE ON THIS EARTH!!

  • Brittney Hosko

    Brittney Hosko via Google

    Overall Poor to fair

    This is complete bullshit! A month ago I got my first loan for a 2012 Chevy Cruze. The car has been in the shop a total of 3 times and the problem has not been fixed after being in that many times. We went in there Friday and told them we wanted them to take the car back, of course they refuse and told us the only way they will take it back is if we get a car through them again and the funny thing is our dealer admitted to us that there has been 5 cars in the last 2 weeks returned back to them.... So yesterday we went back into Betten to talk to the boss we made a deal with them that we would give them 24 hours to find a car in my price range we told the guy to be there at 9am and he completely bailed on us and is ignoring our phone calls. I am not one happy girl right now considering I dont have a vechile at the moment and on top of that I got approved for another loan for a truck, but they won't give me the loan until the other loan is cleared, but Betten is just twiddling their thumbs.

  • Warren Blackwell

    Warren Blackwell via Google

    Overall Poor to fair

    I would buy another vehicle through betten I've been screwed over twice already by theses scam artist.
    1. My wife and I bought an suv (I was out of town so my wife had me on speaker phone w/her and the dealer, Dave Green). I told him the price I was willing to pay but I had to have a full bumper to bumper warranty(the ultra-wrap warranty) included in that price. After going back & fourth about other options because they couldn't get the warranty I wanted worked in with the price I wanted I told my wife yo leave (I'm still on the speaker so I can here them & they can here me) then Dave says wait let met talk to my guy. He comes back and says he got the warranty we wanted so my wife wrote them a check for me.
    When I got back in town I looked at the warranty paperwork and Dave just put a power Tran warranty on our vehicle. I went back to Dave several times to fix this problem and he acted like he didn't know what I was talking then he about ducking me when I wold come up there. So I went to the used sales manager to take care of this and said he would and if I didn't hear back the next day call him. Well now I had to start playing the ducking out game w/the manager for over a year. Finally after some persistence on my behalf we finally got the warranty we first agreed on. On top of all that he gave us the wrong roof racks and broke the plastic rail cover trying to put them on our Acadia.

    2. When I bought my charger from betten gmc. The front driver speaker was blown. So Dave said that if I can put the speaker in then he would simply order and mail them to me at my out of state address. Well an entire spring and half of summer passed and no speaker. So when I got back to mi. I questioned him about it and he played dumb saying he sent them and don't know what happened as to why I never got them so I had to stay on him about that until I finally got My replacement speaker. Meanwhile my car had been sqeeking sense about a week after I bought it and it was getting worse. So I took it back to betten to be looked at twice (they kept my car for about a 7 weeks in total).
    The 1st time I took it in I got a call back from service department trying to charge me $500 for this pre existing problem.

    On the second time I had to go in for this same problem they gave me a loaner car. And the first call I get from betten (about 3 or 4 wks later) is them threatening to press charges on my if I don't return their loaner car. ('06 charger se w/75000+ miles) and my car (2010 charger sxt w/less than 40,000 miles) has been ready for over a week and a half.

    I wish I could give -5 stars

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Betten Chevrolet Gmc Cadillac Location
Hours of Operation
    • Monday
    • 09:00AM-08:00PM
    • Tuesday
    • 09:00AM-08:00PM
    • Wednesday
    • 09:00AM-08:00PM
    • Thursday
    • 09:00AM-08:00PM
    • Friday
    • 09:00AM-06:00PM
    • Saturday
    • 09:00AM-04:00PM
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