Betten Chevrolet Gmc Cadillac
2474 Henry St, Muskegon, MI, 49441
Current used car listings include Chevrolet Equinox, Chevrolet Impala, Chevrolet Silverado 1500, GMC Acadia, Chevrolet Malibu, Ford Escape and other models from Chevrolet, GMC, Ford.
betten chevrolet gmc cadillac Reviews
Took my vehicle to this dealership for recall repairs, was told it would be weeks before my vehicle could even be looked at but was given a NICE rental car for free. Rep called and told me my vehicle was ready to be picked up about a week after I dropped it off, when I showed up to Betten, I was told my vehicle was not ready and I would get a call on the status of it by the end of the day. Never recieved the call, just chalked it up to a mistake due the the apparent misorganization of the business. Another 7 days had passed and I recieved another call stating I was going to have to pay for the rental car because I didn't come to pick my car up. They waived the rental car fee because they made a mistake. I got my vehicle back with a very unaligned steering wheel, not the way I took it in.
Vehicle now starts, but now needs wheel alignment due to poor repair.
Betten paid for their $500 rental car.
Poor quality work.
Still calling a week later to remind me of my scheduled appointment when my vehicle has already been "repaired".
Will avoid this dealership, will not take vehicle back to fix their own mistakes.
I dealt with Paul Grissom for the purchase of my vehicle. If he hadn't been the salesman that I was dealing with I would have walked out of your dealership and never came back. At times it was hard to tell if I was at a bar or a college party. The other young men that were working that day were using language that made even my husband blush. In fact, my husband had to go and ask them to stop their conversation. The best part about the whole scenario is that when I asked to speak to the general manager about the behavior I was told that he was the one being the most obnoxious! Blake, the sales manager, had his feet up on his desk and was surrounded by the majority of his sales team telling a story about a woman he was with recently. I will spare you the details, but as you can imagine there were some less than favorable words exchanged. I feel sorry for the woman who was working the front desk, the things she had to hear and must hear on a daily basis were appalling.
When everything was all said and done Blake came to apologize to me. His excuse was "well we are supposed to be closed right now so...sorry about that." Apparently since the business was "supposed to be closed" we must have been an inconvenience to him, maybe he was hinting that he wanted us and the other couple on the salesroom floor to leave? I don't know. He tried to smooth things over by offering me free gas, I can tell you that no amount of free anything would bring me back into the dealership to talk to him for any amount of time.
Paul was fantastic, he apologized to me numerous times about the behavior I had to witness. Again, if it weren't for him I would have taken my business elsewhere. I run a retail store, I understand that from time to time employees can get a little carried away. But what I witnessed was completely unacceptable. It seems that Blake is in over his head with how to run a business and handle team relationships. I would highly suggest Paul for a promotion.
Wow! What an awesome experience! My sales consultant Felicia Hayes was phenomenal! She was pleasant, kept in contact with me, and made me feel really comfortable. I expressed to her what type of car I was looking for and she took excellent care of me. Not only did I get the car I wanted, but it is brand new! In the past I have gone to a dealership to purchase a car and it would take several days for them to take care of the paperwork and get back to you etc. but not her, she gathered all of my information, and had my car ready for me by the time I got off work! Same day service! This is my first NEW car and it feels fantastic! Thank you soooo much Betten for having sales consultants like her who really know how to take care of customers from beginning to end. I'm all smiles with my new 2015 Equinox!
Well, once again, Betten Chevrolet-Cadillac-GMC, did not do what they promised to do. I made an appointment for my daughters car to have her recall work done. That appointment was last Wednesday, November 12,2014. I was the person that was able to drop off and walk to work, during the recall work. Two days before this visit, Nov 10, 2014, I finally got that call from the service department that my key was in. That key that was ordered on June, 23rd, 2014. Amazingly it magically came in on October 24th, they said they just forgot to call me. Well, I stopped in there and spoke to the girl that was following up on all of this. She walked me out to the service department and told the service guy to make sure ALL the work that is on the invoice is done for my daughters car. Well, when I came to pick it up, 8 1/2 hours after I dropped it off, they have me sign the invoice before they pulled the car up. Then getting into the car, I noticed the car was not vacuumed out, like the invoice they had me sign said. They always have you sign the invoices before you inspect the work. They do the oil changes on her car. Last time, we tried to make appointment for this, they said they don't make appointments for oil changes. It took three hours for the oil change. When we said something, the response was he should of made an appointment. Along with her oil changes, they supposedly check, rotate and fill the tires. They have only rotated them and filled with air one of the last three times. We know this because there is a slow leak in one tire. It has only moved once. The other fluids are supposedly checked as well. These have been checked once as well. They have tried to shut me up with a $50. gift card. A gift card that will go un-used