Betten Chevrolet Gmc Cadillac
2474 Henry St, Muskegon, MI, 49441
Current used car listings include Chevrolet Silverado 1500, Chevrolet Equinox, Chevrolet Impala, Chevrolet Malibu, Chevrolet Cruze, GMC Sierra 1500 and other models from Chevrolet, GMC, Ford.
betten chevrolet gmc cadillac Reviews
Terrible experience! Bought a car with the promise of certain work being done. It wasn't done now I have to pay over 1000 in repairs for a car they told me was great and a problem they would have found it the had done the promised work agreed upon before purchase! Poor survey got their attention enough for one of the gentlemen in management to call me back and tell me he would speak to someone higher up and call me back the next day to try and solve the issue only to never return my call! No one there will return my calls for that matter. I would strongly suggest not doing business here if you don't want to be ripped off and then ignored!
Gave it 1 star cause there is nothing less, leased my first new car, was told i had to buy it that day to get the deals, signed the papers and had to wait 5 days for my car to be delivered, my wife drove it mostly and about a month later i finnaly drove it and it had no power, once i got to looking it was not the engine or trim package i ordered, whent to the dealership, just to find it would cost me $4,000 dollars if i wanted out of my lease or even to trade it for the car i ordered. my experience with sales personal was ok but its crapy that they did not get me the car i ordered, now i am paying for a car i cant stand to drive. I will never go to this dealership again.
I got a 2007 Jeep Compass, in February of 2016 and from day one my car has been jerking and acting like it's about to stall. So I informed them of the problem but of course no one can feel it and let alone find the problem. All I asked is to give me another car with the same value price for this car but "no" that will cost me money. Why would it cost me more money I didn't sale this car to myself. This is the Betten Baker in Muskegon and Chevrolet the brand really need to know how this location is selling lemons and not giving a damn about the customer. The only good thing I like was my salesman, Ronnie and the service manager, Steve. I just can't wait to get out of this vehicle all together and I wouldn't recommend this place to anyone.
I recently bought a 2005 Corvette from here. I had the vehicle less than 24 hours before it completely died on me. I had to have it towed to Betten Baker in Coopersville where they improperly diagnosed the car and in doing so accrued $800 in diagnostic fees. They also gave me the run around for a few days while the car sat there. They ended up getting the car to Betten Baker in Muskegon to have them look at it. All said and done the repair bill was $2100. When I went to pick up the car it still was making belt noises. I ended up taking the car back in and they replaced the belt at no cost. Two days later the belt noises returned. The root cause is a wobbling harmonic balancer (which they already replaced) and will require another replacement as well as a few more days in the shop. I noticed this when I purchased the car but was told by the sales rep (Jeff F.), who himself was previously a technician, that this is completely normal and of no concern. That couldn't have been further from the truth. The one acclaim that I can give them is that the service manager at the Muskegon location (Steve J.) has been doing his best to get me on the road again. Overall though, this whole ordeal has been an utter nightmare and I would NOT recommend purchasing a vehicle from them.