You don't go to a dealer because you want to. You go because you have to. Overall, they solved my issue and I had to get a new engine. There were some shady things that went on after they replaced it where it felt like they were trying to weasel their way out of the warranty that was promised with the new engine. It was a battle and I now have documented proof.
I have had positive experiences with the sales staff however. Buying my mother-in-law's new car was a pleasant experience.