Dropped off my 2004 Envoy, after having the battery/alternator/started checked at Autozone, to find out what was draining so many units of power (per slip from Autozone). Informed the technician of this problem and the fact that I had slip stating it was not the battery, alternator or starter. I also asked for the $39.95 oil change/tire rotation special per Betten's website and an engine flush (that they recommended, along with a few other things. I informed Kelly that I had a few other things I wanted estimates on (noise from wheel, passenger door, and rear wiper) but that the electrical (power drain) was top priority and to not do any work pass the oil change/tire rotation and engine flush. That was at 12:45 Thursday (10/8). At approx. 11 a.m. 10/9, I get a call from Kelly stating she had to leave the office and someone else would call me back w/update on vehicle. I got another call at 2:30 telling me my car had just gone back for service. I inquired as to "what service" and the gentlemen told me he couldn't say, just that it was going back and he was filling in for Kelly. Ok. I get another call around 4:30ish, same guy telling me he wasn't sure the diagnostics would be complete by the time they closed @ 5:30. My response was "you've had my car for 2 days and the main thing I brought it in for has not been complete?" His response: I'm sorry ma'am, I'm just letting you know the status of you car. I don't know nothing about your vehicle." Ok. I get a call @ 5:09 p.m., "Ma'am, the diagnostics is done "it's your battery", so you can pick your vehicle up. Remember we close at 5:30, do you need a ride?" I picked my vehicle up that following morning to be presented with a bill for $232, $178 of which was labor, no estimate on anything was given me; and when I inquired as to speaking to the technician that worked on my vehicle or the manager, I was rudely told by a woman sitting at the cashier window (while she was assisting another customer and interrupting the conversation I was having with the technician that had my paperwork but knew nothing about my vehicle) that neither were present and would not return until Monday @ 8:00 a.m.. I've been calling, Steve, since 7:58 a.m. and no one has responded (just rung until 8:17 a.m.). I was finally able to leave a message, now I wait for a return call. Even I know that if it was my battery it wouldn't do anything, especially not take a charge (jump). Needless to say, I will NEVER take my vehicle back to Betten and would recommend no one else does either! And to think I was going to purchase a new vehicle from them...HA!