I visited AutoNation Honda today, thinking it would be a quick and painless experience. An indicator light (not anything serious) on my dash display caught my attention and I was seeking an explanation and perhaps further instruction for a future appointment, if necessary. Upon my initial contact with Mike, who also happens to be the manager of the service department, I had a bad feeling. He seemed distracted and disinterested in my issue. After describing the indicator light, he hurriedly handed me off to a service tech- Angel. My car was identified to Angel, it was driven away. Mike nor Angel returned to explain what the issue was, why the indicator light was lit, or even acknowledged my presence in the waiting area after that. More than an HOUR AND A HALF later, realizing that the level of customer service at this place was dismal, I had to go looking for Mike, Angel or any other person that could give me some idea of what was going on with my car. It took me close to twenty minutes to track someone down; after that time, it took even longer to locate my car, which was driven off the property without my consent. When they finally returned the car to me, there was no explanation given as to why the indicator light was lit, where my car had been for the previous period of time, or why it had taken them so long to do anything for me. As a last ditch effort, a free car wash was given to me as either a shut up and get out, or peace offering or, apology? Whatever it was meant to be- it was a wasted effort. I was so infuriated by this experience that I could not approach the issue at the time. Now that I've had some time to reflect- I would not recommend this service department to anyone, even with an appointment. I completely understand that having an appointment would have made things easier on them; however, a customer is a customer- the level of service should not be dependent upon whether or not there was an appointment. Not only was this experience a full waste of my time, but now I cannot be certain if my issue was truly resolved, what the issue actually was, or whether I need to have follow up service done at another dealership or auto service location. To be on the safe side, I will be following with with a different service department- I can guarantee that I will never return to this Honda dealership.