My husband is a truck driver and only home every 3 weeks. We spoke with Loretta several times in sales and explained our situation. We were told it was not a problem that I alone could come in and do all the paperwork for him. When I got there, I was treated like an inconvenience because a meeting was being held during business hours and then told that my husband had to be there. Every question was met with I don't know and never with a let me check on that for you. I had money in hand, all necessary paperwork and my husband on the phone for everything else. If you want an honest and knowledgeable sales person, go somewhere else.