Loren Hyundai

Three words come to mind: Terrible customer service. I bought a used 2015 Kia Forte. John and Tony were very helpful until they received the check. From then on it was multiple phone calls to try and get the second key fob that John said he had. I heard every excuse from "Oh it's locked in John's desk and you can pick it up tomorrow" to "oh yes the previous owners are sending it through the mail". Needless to say it was all a complete lie. And for what-- a $60 key??? No integrity, they do not understand honesty or value customers. Seriously, CarMax has a better business model! One star is generous.

Gisela Grimaldos via Google

07/02/2017

Overall Poor to fair

 

loren hyundai Reviews

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  Jason Falejczyk via Google

  06/03/2017

  Overall Poor to fair

  I really question the validity of these 5 star ratings. It's no wonder they have a 2 out of 5 rating on Yelp. Was told by Internet manager they would match my price. He confirmed the match could be in email and that it was worth my time coming up that they are not like other dealers which will lie to you. 1.5 hr drive.
  When it's time to talk with new car manager, truth comes out. Was told that my emailed offer from other dealer is nothing but lies, was told the truecar certificate I presented, which was much lower than his "best" price, includes all the rebates that no one every qualifies for. If anyone has done truecar before you know that's a lie because it makes you select only the rebates you qualify for and itemizes them on the certificate!!! THE BEST PART: He admitted his Internet manager will tell you anything just to get you in the door.
  Loren Hyundai: please do not embarrass yourself in your reply and state this is not true! Who the hell would ever want to do business with a dealership that admits this? I'm sure their reply will state my price was unreasonable, so why offer to match it, have me drive-up and then admit that his Internet manager will lie?

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  mitch pitt via Google

  05/25/2017

  Overall Poor to fair

  I've leased 2 cars from Lauren Hyundai in the past 5-1/2 years, and will go back when my lease is up, to buy, or lease another one..
  
  I've had the best experience there, and the entire staff are awesome...
  
  Thanks Bob A, for all your help!!!
  
  He's a great guy! ' . ')° . °)
  
  

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  Stephanie Mihaly via Google

  05/17/2017

  Overall Poor to fair

  Tom, Dan, and Bob made my car purchasing experience very easy. They were all very friendly and worked to understand my needs. Bob did a fantastic job showing me all of the exciting features in my new car. We have stopped in a few times for car washes and the staff is always very friendly. I will continue to recommend Loren Hyundai to my network.

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  Edna Pestano via Google

  04/02/2017

  Overall Poor to fair

  I am really pleased with the staff at the Service Department for Loren Hyundai! James is very polite over the phone and face to face. Rick ensured that I received the appropriate plan I signed up for. I appreciate the attention to detail. My car was clean and even vacuumed when the service was completed! I love Loren Hyundai!