James Tewksbury Sold my grandfather a used honda with no warranty, broken engine, loose ball joints, and old brakes. Engine was shot after a year and a half of purchasing at approx 80K miles, they could not cover it so he had to pay 3K for a new engine and labor. Now all 4 tires have bad joints. Brakes are going. James should have made sure the car was in better condition before selling it to my old grandfather.
I purchased a used Hyundai from another dealer, but these guys have really demonstrated the best in customer service and attention to detail. They took care of my problem and then made sure I got up to date on all recommended recalls. My car is now in tip-top shape. I have returned on one other occasion for service and will continue to have them do all my work, including oil changes to keep my Hyundai running for years to come. Highly recommend them.
Radek made buying a used car such a pleasant experience. He's so professional, honest and sincere. He was patient and showed us many details about the car, which made us feel like we were valued customers. The whole Loren Hyundai team was outstanding! We feel so blessed to have found this car and this dealership! Please ask for Radek! He's the best!
Even a single star is undeserved for this dealer. The engine on my car died and had to get it repaired. Thankfully it was covered under warranty but the way employees handle this problem and how they treat me is unforgettable and unpleasant. 1. As soon as I walk in, employees give me a down look even before any interaction. Maybe I looked too young to walk into the dealership? That is the only guess.2. I admit I was frustrated when I spoke with the person in charge, but it was not easy to stay calm with engine dying. I almost was rear-ended in high speed limit road. Anyway, above is not the main reason I gave a poor rating.After I rented a car for two days before the dealer offered a loaner vehicle (Hyundai policy for dealership to offer one during warranty covered repair). I submitted a claim directly to Hyundai Motors. It took nearly 8 weeks for review (which was stated). I recently checked its status and Hyundai Motors customer rep tells me that they contacted Loren to submit additional document and INFORM ME. Four days passed and I did not receive any calls or emails from Loren. Instead of Loren apologizing, Hyundai Motors customer rep apologized for this.I would never want to visit this location again.
Bought my first new car Wednesday from Loren Hyundai! Started my relationship with Lisa, via email. She was great, super responsive and friendly. Worked out all details via email including financing. Went in to sign and was surprised that Lisa waited past her shift to meet me! Jeff, the salesman, was wonderful. Patient and knowledgeable! Mike was our finance guy and we were in and out of there in less than an hour. Don't get me wrong, will they try to sell you a warranty you may not need? Yes - but so so ALL dealers. They got me into a brand new car when I have challenging credit. I am forever grateful.Thanks, Loren Hyundai!
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