Mckie Buick Gmc, Inc.
414 E Omaha St, Rapid City, SD, 57701
mckie buick gmc, inc. Reviews
1 hour turns into 3... with the same response and snide remarks in service center. never again.
Could not have had a worse experience. You would do yourself a favor not to try doing business with any granite site. High pressure and all the dirty car sales tricks to take you for as much as possible. Worse place ever. I would have given it a no star if I could have
I've used Granite (formerly McKee) for years for oil changes and warranty work. Seemed good at the time until 2012 when my warranty ended. I brought my G8 to them since 2010 for warranty and oil changes. They fixed most everything. I brought my car in for a last round of repairs before the warranty ended and i deployed. One of the items was my airbag light. This was the third time i've brought my car in for the airbag light. The light always came back on. Of course it came back on and then i deployed. When i returned i got a recall notice from GM to get the light fixed. So i brought it to Granite to get fixed. They said no they couldn't because the light was on. I asked then what was fixed the other three times i brought my car in under warranty to get fixed and they replied "it was three different problems on the same system" i guess it could be i'm not a G8 mechanic but i do know you can reset a computer and fix it temporarily. I'm sure that's what they did. They wanted me to pay to get the airbag fixed and then they would do the recall. No thanks, i took it to Rapid Chevy and they fixed it in an afternoon with no fuss. ts been 3 months and the light has not come back on. Either there incompetent or crooks neither i would like working on my car.
When we came in to Granite, we were very frustrated with service we had received previously at other dealerships. We came in vocalizing those frustrations and expecting the worst from Granite. We had lost our faith in the local dealerships. It seemed everyone was far more concerned with making more money out of us than treating us like people. We had a unique situation, my husband is going back to school so we were actually looking to DOWNSIZE vehicles. It was a very difficult sale for the salesman because of our situation. We were treated like people and in the end we walked away with an amazing vehicle at the price we could afford and still be able to buy groceries on! We were so terrified about the future and now we are just relieved. Thanks for the great service to all of the staff, especially Rich Sickler and Mike Koon!
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