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Mckie Buick Gmc, Inc.

414 E Omaha St, Rapid City, SD, 57701

When we came in to Granite, we were very frustrated with service we had received previously at other dealerships. We came in vocalizing those frustrations and expecting the worst from Granite. We had lost our faith in the local dealerships. It seemed everyone was far more concerned with making more money out of us than treating us like people. We had a unique situation, my husband is going back to school so we were actually looking to DOWNSIZE vehicles. It was a very difficult sale for the salesman because of our situation. We were treated like people and in the end we walked away with an amazing vehicle at the price we could afford and still be able to buy groceries on! We were so terrified about the future and now we are just relieved. Thanks for the great service to all of the staff, especially Rich Sickler and Mike Koon!

Tania DeMers

Tania DeMers via Google

 
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mckie buick gmc, inc. Reviews

  • Bob Brooks

    Bob Brooks via Google

    Overall Poor to fair

    I've used Granite (formerly McKee) for years for oil changes and warranty work. Seemed good at the time until 2012 when my warranty ended. I brought my G8 to them since 2010 for warranty and oil changes. They fixed most everything. I brought my car in for a last round of repairs before the warranty ended and i deployed. One of the items was my airbag light. This was the third time i've brought my car in for the airbag light. The light always came back on. Of course it came back on and then i deployed. When i returned i got a recall notice from GM to get the light fixed. So i brought it to Granite to get fixed. They said no they couldn't because the light was on. I asked then what was fixed the other three times i brought my car in under warranty to get fixed and they replied "it was three different problems on the same system" i guess it could be i'm not a G8 mechanic but i do know you can reset a computer and fix it temporarily. I'm sure that's what they did. They wanted me to pay to get the airbag fixed and then they would do the recall. No thanks, i took it to Rapid Chevy and they fixed it in an afternoon with no fuss. ts been 3 months and the light has not come back on. Either there incompetent or crooks neither i would like working on my car.

  • Jeremy RedCloud

    Jeremy RedCloud via Google

    Quality Excellent

    mckie buick are the most friendly salespeople, their vehicles are incredible, i purchased a 2011 aveo and i love it. i advise people out there in rapid city to go see these beautiful looking cars and buy one, you wont regret it..i promise.

  • Dealer Review

    A Google User via Google

    Overall Poor to fair

    Extremely disappointed!! I bought my 2012 GMC Terrain in March in Las Vegas and then I got stationed out here in South Dakota. I bought it in for an oil change and the guy working the service counter said he'd call me when my car was finished. That day they closed at 2. It was 1:30 and the guy still hadn't called me back so I just drove there to make sure nothing had gone wrong. I was the last customer to check out. When the guy walked me to pay for my oil change he told the girl working the counter..."I lied, one more customer before you go" So he wasn't even going to call me!!! Then I tried using this First 3 oil changes free that I got from the other GMC dealership and the guy said he couldn't take it eventhough there was nothing on it saying i HAD to use it ONLY at the Las Vegas GMC. He said he'd take my number and call me back when the manager got in. I waited almost 2 weeks and no call so I called back and he said "Oh yea, I remember you" I was on hold for 10 minutes before he answered and said he couldnt get a hold of anyone for an answer on whether or not they could credit me back for the oil change. He said he'd take my number and call me back. It's been 2 days and no call. What a suprise! This place is garbage compared to the GMC dealership in Las Vegas! Customer Service for the service department is bad. Not only that, but they have a sign that says if I do a walk around with you and go over things I'd get something free (I think it was a free oil change)....well guess what I didnt get a walk around or a free oil change! Such a hassel! If there were negative stars I'd click on the negative! They are nice when you are going to buy a car, of course, but when it comes to service thats a whole different story. Next time I'll do my own oil change!

  • Dealer Review

    A Google User via Google

    Great customer service! Our sales team was very understanding of our time constraints and worked quickly to put together a great deal. Despite the urgency they were careful to ensure we received the best deal possible for the purchase, trade, and financing. Thank you for the enjoyable buying experience. I have and will continue to reccomend the McKie GMC team to friends and family.

google reviews 
Mckie Buick Gmc, Inc. Location
There are currently no inventory listed
Hours of Operation
    • Monday
    • 08:00AM-06:00PM
    • Tuesday
    • 08:00AM-06:00PM
    • Wednesday
    • 08:00AM-06:00PM
    • Thursday
    • 08:00AM-06:00PM
    • Friday
    • 08:00AM-06:00PM
    • Saturday
    • 08:00AM-05:00PM
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