Schaller Subaru

34 Frontage Rd, Berlin, CT, 06037
[Virtual Map]

I have purchased two Foresters in the last 3 years and have been treated professionnally and am very happy with both cars and the service required so far. I would recommend Schaller to any prospective Subaru buyer.

James Facer

James Facer via Google

Overall Poor to fair
 
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schaller subaru Reviews

  • Chris Kiley

    Chris Kiley via Google

    Overall Poor to fair

    Fantastic service, great sales team and management team. Great selection of vehicles at aggressive prices! The waiting room is spacious and comfortable and they provide snacks and bottled water while you wait. Jerry, our sales rep, and Marc, the sales manager were extremely accommodating and friendly. We test drove the Subaru Forester and loved the way it handled and loved the giant sunroof. We were initially thinking about doing a Honda CR-V so Jerry got one of their other locations to drive over a CR-V so we could make sure we liked the Forester the best (we did)!

    I highly recommend Schaller Subaru (especially Jerry!)

  • Eric Owens

    Eric Owens via Google

    Overall Poor to fair

    The customer waiting area is always clean and well stocked with coffee, water, and other courtesy refreshments -even if a little over crowded at times. The service personnel are friendly and seem knowledgeable.

    The only reason for my 4 stars, rather than 5, is that for simple oil changes and tire rotations, the wait can be rather long - over an hour. I've waited as long as an hour and a half. Which seems pretty ridiculous for an oil change and tire rotations.

  • Jocelyn

    Jocelyn via Google

    Overall Poor to fair

    Looked into buying/leasing a new car here. They lied about what they had on lot, tried to get me to buy the newer year, constantly pushed premium packages. The told me that had 17s, but then they took me for a test drive in an 18 (I know there's not much of a difference... but still). Then when I was trying to negotiate a deal the manager came by and said "We don't have any 2017s on lot".

    Was able to get more than double than what they offered me for my trade somewhere else (they gave me fair value, putting the car in an auction). Ended up signing a lease for a brand new and premium version I was looking for for 150 less a month. The other place worked with me to get to a good deal without being condescending and mentioning things like 'not knowing how leases work'.

    Really wasn't pleased with my experience at Schaller.

    --
    Always do a great job at helping me out even though I didn't buy my car there.

  • jack beck

    jack beck via Google

    Overall Poor to fair

    The Schaller team was great and our purchase of our 2018 CrossTrek was the best buying experience we ever had. No nonsense competitive price upfront with no hassle. This was our 3rd Subaru that our family has purchased and our first at Schaller. They are our dealer of choice and we can't say enough about the great experience.

google reviews 
Schaller Subaru Location
Hours of Operation
    • Monday
    • 09:00AM-08:00PM
    • Tuesday
    • 09:00AM-08:00PM
    • Wednesday
    • 09:00AM-08:00PM
    • Thursday
    • 09:00AM-08:00PM
    • Friday
    • 09:00AM-06:00PM
    • Saturday
    • 09:00AM-05:00PM
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