Though the price was high, I bought my new Subaru Outback there and it was a pleasant experience. They are business people, they make money, I get it. I also did all the service there too.
A year and half after my purchase, my car leaked engine oil all over the drive way, so I took a day off of work to have it checked out, had my car towed there. They found the problem and told me it was fixed. Three days later, oil leaked all over the drive way again on a Saturday night. Upset as I was that the car is having the same issue after 3 days, what's more troubling is that I had to take another day off on Monday and I couldn't afford to do that 2 weeks in a row. I had to have my husband fly over to take care of this issue (he works in another state) because I can't take days off any more.
I left a voice mail for them on Saturday night and asked them to call me on Monday. They never did.
Friends suggested me calling manager/Subaru headquarter, I just didn't want to deal with this hassle with Schaller any more. Though I loved my Subaru, We traded in my beloved Outback and got a CRV instead.