34 Frontage Rd, Berlin, CT, 06037
schaller subaru Reviews
I enjoyed the warm, friendly personal attention I got at Schaller Subaru. From the moment I walked in I was greeted and asked what I was looking for. Pressure from Marc Fantozzi, my salesman, was minimal and I very much appreciated that he focused his conversations to me (the purchaser of the car) and not directly to my boyfriend who was also along on the trip. Marc made a point before we went out for the test drive to show me all the different features/buttons on the Crosstrek and what they did and how they might have been different from the car I was currently driving. He literally went bumper-to-bumper, including under the hood, explaining every part of the car. When we sat down to discuss car features and what I was looking for, Marc had informed me that almost the exact car I was looking for would be arriving on a truck a few days later. I had placed a hold on the car and Marc had sent me a nice update to let me know when the car arrived a few days later. He's always willing to help out, even providing his cell phone number for questions!
-1 star due to some confusion over out of pocket price. We had all discussed and agreed upon a number and the day before I was to pick up the car, we stopped in to confirm all numbers and add on a extended warranty package. The number that was given to me was slightly more than what I had initially discussed to finance (extended warranty excluded). Apparently in discussing the numbers and possible monthly payments, taxes and other fees were not factored in, raising the price. I wound up putting a bit more down than I was expecting so I didn't finance more than what I was initially expecting to. Other than that it was a good experience.
What a great experience! Matt Carcio was my sale rep and was great. His background as a tech was super helpful. Vince Giordano is the Subaru GM. After a little hiccup at the start of the process, Vince got involved and squared everything up. He made it a painless and easy process. The only issue I really had was waiting for my new 2015 Outback! However, there was nothing Schaller (or any Subaru dealer) can do about that as the demand is so high - Subaru's fault for making such a great vehicle that everyone wants! HA. Anyway, my Outback is in and I've had it for a few days. I can't be more happy!! Now, it just needs to snow!! I highly recommend Matt, Vince and Schaller for your Subaru needs!
My wife and I recently bought a car from Schaller and Steve Hurley was our sales rep. He was excellent, very patient and was able to answer all of our questions (if he didn't know off hand, he found out). We had a great experience at Schaller and would definitely recommend Steve and Schaller to anyone looking to buy a car.
We are by no means new to car buying, but I must say that this was by far the best, most low-pressure process we have encountered. We know the dealer family as we have purchased or leased four vehicles in the past from Schaller Honda. Our sales consultant was/is Kevin Lubinski. Rather than launch into an immediate "sell" on a car, he asked what we were looking for. He pulled a few cars from the inventory and took us on the test drive. What stands out for us is that he went over the important aspects of the vehicle not on the lot, but at the midpoint of the test drive. Though this might be standard practice at the Subaru dealership, it was new for us and quite welcomed. We were away from all of the distractions that you feel at a dealership, and we were able to take away the key safety features of the vehicle...which, by the way, is what sold the vehicle. Kevin is who made that happen. We love the Schaller family of dealerships and keep on coming back. Beyond sales, Lisa (and her sister, Lori at Honda) are AMAZING, efficient, and make the closing of the deal a pleasure!
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