Schaller Subaru

34 Frontage Rd, Berlin, CT, 06037

Just leased my 3rd Imprezza from Matt Camp who is a pleasure to work with. He is very attentive to my needs and remembers little things that I may have mentioned to him in past conversations. I am confident that he offers me the best deal he can.

John Bernardi

John Bernardi via Google

 
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schaller subaru Reviews

  • Kyle McClelland

    Kyle McClelland via Google

    Overall Poor to fair

    Avoid here if possible. The sales department is ok, but the service department is absolutely terrible. Took about 5 times before they were able to fix the AC in a used car I bought. They didn't even bother testing it after they attempted to "fix" it. At one point they wanted me to pay for parts and labor because it was after the warranty expired (even though I reported the issue well before the warranty was even close to expiring). They had no idea what to do with the Takata airbag recall. The "service manager" (and I use that phrase very liberally) told me to call the corporate headquarters because he had no idea what to do. I called corporate and they were very surprised that the "service manager" did not know what to do. All in all, worst service department I have ever had to deal with.

  • Donald Brechlin

    Donald Brechlin via Google

    Schaller was a tremendous positive experience for me and my wife. We were never pressured at all and encouraged to take our time and make sure we selected the right vehicle of us. Kevin, our salesman, was professional, knowledgeable, efficient, and always available. I would recommend friends and family to purchase their cars here and when it comes time for the next car purchase, Schaller Subaru will be our first stop.

  • Mark Rosen

    Mark Rosen via Google

    This was the 6th Subaru I have purchased from Schaller, so my feelings about the brand and dealer should not be a surprise. The salesperson I had previously dealt with had retired, but Jerry turned out to be excellent. As usual, everybody I dealt with, Jerry, Frank, and Vince (managers), Lisa (business) could not have been more professional and helpful. When the car was ready for pickup,Jerry's orientation for us of the car's features was particularly noteworthy. I have never had a more comprehensive, understandable walk through.

  • Ekm studios

    Ekm studios via Google

    I just came in to price a Subaru Outback toward the end of the business day, and the staff rallied together not only to get me a deal that I could afford, but to help me drive out with the car in just over an hour. I desperately needed a new vehicle and they were very courteous, and some even worked past their business day to make sure I could complete the purchase. The best part is that they were not pushy, and listened to my needs. They answered every question I could think of, and some that I didn't, and I drove away confident in my purchase, with a very pleasant experience at the dealership.

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Schaller Subaru Location
Hours of Operation
    • Monday
    • 09:00AM-08:00PM
    • Tuesday
    • 09:00AM-08:00PM
    • Wednesday
    • 09:00AM-08:00PM
    • Thursday
    • 09:00AM-08:00PM
    • Friday
    • 09:00AM-06:00PM
    • Saturday
    • 09:00AM-05:00PM
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