34 Frontage Rd, Berlin, CT, 06037
schaller subaru Reviews
THIS IS THE 2nd FORESTER I PURCHASED FROM MY SALESMAN MARC FANTOZZI.
NO PRESSURE, UNDERSTANDING WHAT I WANTED AND WHAT IS NEED.
WORKED VERY HARD TO MAKE SURE I AM HAPPY AND MY EXPERINCE WAS WONDERFUL, MY FRIEND JUST GOT 2 NEW SUBARU'S FROM MARC AND MY DAUGHTER IS UP NEXT TO SEE HIM ABOUT A NEW SUBARU WHEN SHE IS
READY FOR A NEW CAR.
I LOVE THE CAR AND THE STAFF.
A SPECIAL BIG THANKS TO LISA FOR ALL HER HELP!!!!!!
Worst car experience of my life. I drive a 2006 Legacy GT which is heavily modified. I was having many problems with my car and after taking it to my mechanic multiple times and having no luck I decided to take it to a Subaru dealership. I had my car towed there from my work. Once there Heather called me and was kind but clearly failed to effectively communicate to the service manager Josh. My car was towed there on a Thursday. Friday I called to ask on an update to see what they had found. I talked to Josh, and he mentioned to me they had found a lot of problems. So I asked him what he had found and basically beat around the bush as to what was wrong. I explained again what the problem was and why I had it towed there and he said I needed to call back Monday and talk to a technician directly. Again terrible communication between staff, this is now the third person I am talking too about what is wrong with my car. So I talk to a technician who is beyond belittling my mechanical knowledge, judging my ability to do simple mechanical work. So they give me an hour and a half of shop time to run a compression test and leak test (still Monday). So three days go by and I call Josh up again asking for a status update, he begins by making this crappy joke, clearly flustered that I'm calling again. I ask him what the deal is with my car and he said he had a bunch of problems found and that he needed more time to do a compression and leak test done... which doesn't make any sense since they said that's what they were going to do on Monday. I asked him what they had done in the last three days and he rummages around paperwork trying to find what the tech had wrote down for him, well the tech hadn't written anything down because they hadn't done any of the work they said they were going to do. So he gets the same tech on the phone and the tech basically tells me my car is too modified to work on and that I need to bring it to my tune shop because they can not work on it because they've had lawsuits previously do to heavily modified cars and messing them up. Well my car does not look stock what so ever, it looks very modified.. if they could not work on my car because it was too modified, why didn't they call and tell me this when the car showed up in their lot instead of wasting a week of my time and theirs? I ended up not paying a thing as it was a complete waste of time. I highly recommend NOT bringing your car here for service as clearly this dealership is just out to get your money and belittle your knowledge like you have no idea what you're talking about. Beyond the worst service I have ever gotten, and I can not believe I wasted my time letting them look at my car.
My entire experience at Schaller Subaru was great. Rose was an extremely friendly, communicative and honest salesperson, as was Derek (Sales Manager). Of all the Subaru dealerships in the area I visited, this place was by far the best. They made the whole process easy and straightforward. I would definitely recommend this dealership to anyone looking to buy a Subaru!
Howard and I couldn't be happier with the purchase of our Subaru Outback. Mario DeNovellis made the whole experience feel effortless. His professionalism, outstanding personality and knowledge of the vehicle made us feel at ease and confident in our choice.
My husband and I would like to thank Mario for all of his hard work on our behalf - Mario, you are the best!
We would highly recommend Schaller Subaru and its professional sales team.
Howard and Arlene Eddy
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